Practice Nurse Chris Retires

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Christine Read our senior practice nurse retired today.  We all wish her a long and happy retirement.  We thought you would like to see a picture of her with her fantastic good bye cake in the shape of nurses uniform!

 

New computer system will improve patient experience

We wanted to let you know that at the beginning of July the practice is having a new computer system.  The current system came with us from the old practice and we thought it was robust enough for our new premises, however now we are over three floors we have found this not to be the case.

The tracking of letters, medical forms, and prescriptions has been a challenge; sadly patients and staff have both suffered.  So we felt enough is enough and asked the Coastal West Sussex CCG to support our request to change the system.  It is an exciting change for us and one that we are all looking forward to as we think it will improve efficiency, for example it will really help in tracking where a prescription is.

Our on-line services will I am afraid be effected during this change but we will try and keep disruption to a minimum, currently there is no disruption to these services.  Please do continue to look at this website for updated information.

From 1st April patients around the country should be having on-line access to some of their medical records; however because of the changeover in systems, access for our patients will be delayed until after mid-July.

Thank you for your understanding

Jill Grey, Practice Manager

Happy Birthday Northbourne!

On Tuesday 24th March we had a small celebration to mark our first birthday in our new building.  We have had many ups and downs settling in to our new home, but we all feel a year on it is a great building and place to work!  There are still things to do and work upon, it has certainly been quite a challenge for us all, making the practice more homely and user friendly whilst doing the day job!  Our challenge for the summer months is to put some art work up on the rather plain walls.  Here’s to a happy future!                                          Jill Grey Practice Manager

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Northbourne Patient Participation Group (NPPG) Meeting Report 2014/15

During 2014/15 the practice worked with the NPPG to meet and discuss topics that we all felt we would like to look at, we had been asked to look at 3 of the following:

  • Ease of getting appointments
  • Ease of getting through on the telephone
  • Opening times
  • Provision/availability of chronic disease management appointments
  • Attitudes of GPs and Practice Staff

Please click on the link below to access the report

Northbourne Patient Participation Group Report re LCS 2014-15