“you and your medical records”

The Access to Health Records Act (1990) gives you the right to see your medical records. If you would like to have formal access to your records, please complete the "Access to Health Records" application form available from reception. There is a fee for accessing your records of £10.00 payable on application. Additional fees are payable if copies are required. All information concerning you and your health record is confidential. No information will be given out without your permission, except to other health professionals concerned with your treatment.

The Caldicott Report requires the practice to tell you how the information you give us may be used. The main reasons are:

- Giving you health care and treatment
- Looking after the health of the general public
- Managing and planning the NHS
- Helping staff to review the care they provide to make sure it is of the highest standard
- Training and educating staff
- Research
- Everyone working for us has a legal duty to keep information about you confidential.



The practice operates a "zero tolerance" policy to aggressive and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone, is reported immediately to the Practice Manager and Senior Partner. Incidents are discussed by the partners, who will agree a course of action. This may result in the patient's removal from the practice list.



If you change your name, address or telephone number please give full details to Reception by completing a change of address form, don’t forget to include your postcode. If you move outside the practice area, you will be asked to find a doctor in your new area. The NHS Choices website is very informative in helping you choose a new practice


Northbourne Medical Centre
193A Upper Shoreham Road
West Sussex
BN43 6BT


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