Requests for repeat prescriptions are not taken over the telephone as this would block the telephone lines and errors can be made in verbal communication.
Please use the repeat prescription slip provided with your last prescription, indicate the items you require and return to the centre via post or hand in at the reception desk. Alternatively if you do not have a printed slip, or have lost it, please clearly write down your name, address and details of the treatment (copied from the bottle of tablets or tube of cream you require). Pre-printed slips are available at reception. If you have more than one repeat prescription please try and order things together.
Requests can either be handed in at the reception desk or sent to the practice via post, if you would like your prescription returned to your home address, please send a stamped addressed envelope with the request and allow plenty of time for the prescription to be returned to you, please ensure you mark clearly on the request that a SAE is enclosed.
The practice also has an on-line repeat prescription service, You can order online with patient access.
If you would prefer we can send your prescription direct to a nominated chemist, this again must be marked clearly on the repeat prescription request form.
Please ensure you allow three complete working days before collecting your prescription, it is advisable to collect all prescriptions after 1.30pm. Prescriptions sent to a chemist for collection may take longer.
Please ensure you do not leave your request to the last minute before requesting it. If the staff have to process urgent requests then this delays the normal ones.
Please do not order until you need to, precious time is spent by staff ringing patients to ascertain why they are ordering when their medication is not due.
Patients in the following categories are automatically exempt from prescription charges:
- Children under 16 years of age -
- Children under 19 who are in full-time education
- People over 60 years of age
- Pregnant women and women who have had a baby in the last 12 months
- People getting DSS benefits
- People with specific medical conditions
- Season Tickets
It is sometimes worthwhile to buy a pre-payment certificate for the pre-payment of prescription charges. A single item prescription charge (Jan 2016) is £8.20
You can get pre-payment certificates for four months or a year. the costs are as follows;
- 3 month pre-paid certificate £29.10
- 1 year pre-paid certificate £104.00
- If you need regular repeat prescriptions this keeps the cost down to a manageable amount during the year.
Please also add: for further information see www.nhsbsa.nhs.uk, or telephone advice and order line 0845 850 0030
This site is not a secure network and therefore the practice cannot guarantee the safety of any patient information sent via email
Northbourne Medical Centre
193A Upper Shoreham Road