IMPORTANT PATIENT INFORMATION REGARDING THE ADUR HEALTH PARTNERSHIP MERGER
Harbour View Healthcare, Northbourne Medical Centre, and the Manor Practice are uniting to form Adur Health Partnership.
Our three well-established practices are merging to become one single primary healthcare provider: Adur Health Partnership. The transition period during which our clinical computer systems will merge begins on Friday 4th December and will be completed by Monday 14th December. Further details can be found on this patient information letter here.
Statement by Northbourne Medical Centre regarding our phones – December 2020
We are aware of the struggles patients have had in getting through on the phone in the past few weeks, and we wanted to share with you this statement – please click here
Welcome to Northbourne Medical Centre
Northbourne Medical Centre is a General Medical Service (GMS) training Practice delivering national priorities in healthcare.
The aim of the Practice is to provide our patients with safe, effective, modern, high quality, clinical care with a traditional efficient family base.
The Practice covers the Shoreham by Sea and Southwick area and is part of the Coastal West Sussex Clinical Commissioning Group.
WE ARE OPEN!
We have been open throughout the coronavirus pandemic. You will be seen face to face if it is necessary. Please arrange a phone call or online consultation if you have any worrying symptoms. We are here to help!
If you need to be seen, the surgery is a safe place. We have a dedicated area for patients with coronavirus symptoms so you will not be in a shared space. Our staff are following national guidelines on cleaning and self-isolation. If a hospital referral is necessary, we are processing these as normal.
All patients are wearing a mask where possible to further reduce your risk.
We are also aware that alot of patients are experiencing long delays when trying to get through to us by phone, this is because of the high volume of phone calls the surgery is receiving from patients wanting to book flu jab appointments and also because of the extraordinary amount of telephone calls the GP’s and Nurses are making to patients whilst operating a telephone triage service.
We apologise for these delays and assure you we are working as quickly and as safely as we can.
Thank you for your cooperation with this and with social distancing.
Northbourne Partners and Management Team
PLEASE DO NOT ATTEND THE SURGERY if you have either of the following symptoms:
a continuous cough
a high temperature
- loss of smell
- loss of taste
For the safety of all our staff and patients, we kindly request that all patients aged 2 and above wear a face covering when entering the surgery. This is to be worn for the duration of the visit. This can either be a face mask, a scarf, bandana or a handkerchief. For guidance on how to make a face covering, please visit the government website https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
Door Entry system
To keep our staff and patients safe, we are now using a door intercom system at our surgery entrance. Patients who have been asked to attend the surgery - please press the buzzer on the left side of the door and wait for a member of staff to answer.
Repeat Prescriptions - please post through our letter box.
All other enquiries - please phone the surgery for assistance.
APPOINTMENTS - for the foreseeable future we have made changes to our Appointment System - please read the following:-
You will now be offered a telephone call with a Clinician.
If your matter is routine, you will be offered a telephone consultation within the next 4 weeks.
Urgent phone triage appointments are still available and those patients needing treatment will of course be seen by a Clinician.
We are no longer offering online appointments.
IF YOU ALREADY HAVE AN APPOINTMENT BOOKED AT THE SURGERY, please read the following:-
It is highly likely that you will be contacted by the practice and be offered a telephone consultation instead of a face to face appointment.
If your face to face consultation is maintained, please remember, you must not attend the surgery if you have either a high temperature or continuous cough - if you do, please contact us regarding your booked appointment.
For other important updates & information relating to the practice during these unprecedented times - Please find the Covid-19 folder under services.
Support during the Coronavirus disruption - Adur & Worthing Councils:
Those people in the community who are feeling vulnerable during the coronavirus outbreak are being given the opportunity to connect with a neighbourhood team that may be able to help.
Adur and Worthing Councils together with colleagues in the NHS and volunteers are currently establishing neighbourhood teams which will help vulnerable people who are isolated and in need of help with practical issues (see below)
If you have received a letter or text from the NHS or your Doctors Surgery titled “Important Advice”, as someone at risk of severe illness please also ensure you have registered with gov.uk to ensure that you receive additional support from the government and West Sussex County Council, this includes provision of a basic food package and household essentials will be supplied and delivered by major food service suppliers with established national delivery infrastructure.
Alongside this help for those who have received the letter we aim to support people living alone and self isolating without help from friends or family.
Community support might include help with food, help with money for example benefit claims, having someone to talk to, mental health support, safety advice, for example avoiding ‘scams’, and with accessing digital services
We aim to assess and support your needs as soon as possible and will deal with urgent requests first. Personal details will be safely shared with our community partners, which includes registered volunteers. Follow this link to register
If you cannot do so it is fine to ask a family member or friend from whom you are currently isolated to do it for you. This is the most efficient way of registering for help. If you cannot go online you can ring a hotline to register and someone will complete this form on your behalf on 01903 221222 which will be open Monday to Friday between 9am and 5pm. You should expect some delays if you choose this option.
Once you have filled in this form your needs will be assessed and if deemed appropriate passed to one of our Neighbourhood Teams who will arrange to contact you.
We anticipate that many of the issues that people might need help with might include:
Help with food
Financial guidance - help with your money, for example benefits claims
Social isolation - Someone to talk to
Mental health support
Safety advice - scams
Support with accessing digital technology
Register to volunteer
We also need volunteers to help with relief efforts. We need staff that you might not be using right now and can be re-tasked and also members of the community that can volunteer.
Tasks will be suited to people’s skills and what they are able to do.