When you need to be seen by a specialist, the practice is committed to ensuring that whenever possible you receive a timely outpatient appointment at a provider of your choice.
To help you to make the most appropriate choice, we are working with a team of Patient Choice Navigators.
After you have seen your GP or a member of our healthcare team and together you have agreed that you need to be referred for specialist treatment the practice will forward your referral to the team of Patient Choice Navigators at NHS Coastal West Sussex Clinical Commissioning Group who, using the NHS e-Referral System will help you to make an informed choice. In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated and in a timely manner.
Your GP will provide you with a booking card and a telephone number (01273 708052) for you to contact the team. You are then asked to contact the Patient Choice Navigators, five days after seeing your GP so they can work with you to book your appointment.
Following discussion with you, the Patient Choice Navigators will send your referral on to the hospital or community provider of your choice, who will then contact you to confirm your appointment. If you do not make contact with the PCN within 10 days of the team receiving your referral then an appointment may be booked for you.
If you have any concerns or questions about your information being passed to the Patient Choice Navigators then please speak to a member of the practice team. Information will only be shared when you have agreed with your GP that a referral is the best course of action.
There are some exclusions to the above e-referral system, so please don’t worry if the GP does not give you a card your referral will be processed outside the E-referral system and you will receive notification of your appointment directly from the department you have been referred to.
To track your e-Referral you will need the following details to log into the e-Referral website:
- Your date of birth
- Reference number – this will be on the first page of your letter
- Password – this will be on the second page of your letter
To track an e-Referral, click here.